Privacy Policy
We take your privacy and data protection seriously. Discover how we safeguard your personal information.
Information We Collect
When you interact with our platform, we gather information you share with us directly. This happens when you sign up for an account, buy lottery tickets, or reach out to our customer service. The data we collect includes:
- Personal details like your name, email, and phone number
- Payment details and your transaction records
- Your account settings and preferences
- Records of your conversations with our support staff
- Technical information including device details and IP addresses for security
How We Use Your Information
The information we gather helps us to:
- Handle your lottery ticket purchases and maintain your account
- Offer customer assistance and address your questions
- Keep you informed about lottery draws, outcomes, and any winnings
- Maintain platform safety and detect fraudulent activity
- Meet legal and regulatory obligations
- Enhance our platform and improve your experience
Data Security
To keep your personal information safe, we employ comprehensive security measures:
- Advanced 256-bit SSL encryption for secure data transfer
- Payment processing that meets PCI DSS standards
- Round-the-clock fraud detection and monitoring
- Protected data centers with both physical and digital safeguards
- Ongoing security reviews and threat assessments
Information Sharing
Your personal information remains private - we never sell, trade, or lease it to other companies. We might share your data only in specific situations:
- When you give us clear permission to do so
- To meet legal requirements or respond to court orders
- To safeguard our rights, assets, or security
- With reliable partners who help us operate our services
- For verifying lottery prizes and processing payments
Your Rights
As a user, you're entitled to:
- View and examine your personal data
- Ask us to fix any incorrect information
- Close your account and remove your data
- Unsubscribe from promotional messages
- Request a copy of your data in a portable format
- File complaints with appropriate regulatory bodies
Cookies and Tracking
We utilize cookies and similar technologies to improve your experience:
- Core cookies that keep our platform working properly
- Analytics cookies that help us enhance our services
- Preference cookies that store your settings
- Security cookies that help prevent fraud
You have full control over cookie settings through your web browser.
Age Verification
Our services are exclusively available to users who are 18 years or older. We have strict age verification procedures in place and never intentionally collect data from anyone under 18.
Contact Us
If you need clarification about this Privacy Policy or how we handle your data, please get in touch:
- Email: privacy@sydneybetz.com
- Support: support@sydneybetz.com
- Phone: 1300 LOTTO (1300 568 866)
Updates to This Policy
This Privacy Policy may be revised periodically. We'll inform you of significant changes through our platform or by email. By continuing to use our services after updates, you accept the revised policy.
Last updated: January 2025