Help Hub

Getting started with AusLotto is straightforward! Simply hit the "Sign Up" button, fill in your information, confirm your email address, and you'll be all set to dive into our synthwave lottery universe. Remember, you need to be 18 or older and provide legitimate Australian ID.

Absolutely! Most of your profile information can be updated through your account settings. However, for security purposes, certain modifications such as your legal name or birth date might need additional verification. Reach out to our customer service for help with significant changes.

Simply click on "Forgot Password" from the login screen, input your email, and we'll dispatch a secure password reset link. Follow the email instructions to establish a new password. Remember to choose a robust, unique password to maintain your account security.

Our platform features exclusive Australian lottery games such as Neon Dream, Retro Wave, Pixel Rush, Laser Grid, Synth Surge, Midnight Pulse, Vapor Trails, Hyper Grid, and Starlite Spin. Every game showcases our distinctive synthwave graphics and engaging gameplay environment!

Select 7 numbers ranging from 1-35 along with 1 Neon-Ball number from 1-20. You have the option to pick your own numbers or utilize QuickPick for automated selection. Draws occur every Monday evening, offering 9 different prize categories to win!

QuickPick uses our verified random number generator to automatically choose numbers for you. It's ideal for quick gameplay or when you want to test your fortune with entirely random selections. Numerous jackpot winners have achieved success using QuickPick!

Absolutely! You can configure automatic entries with your preferred numbers. Our platform will consistently enter your selected numbers for ongoing draws, ensuring you never lose an opportunity to win with your lucky digits.

We welcome all major credit cards (Visa, Mastercard), debit cards, PayPal, and direct bank transfers. Every transaction is protected with 256-bit SSL encryption and handled through authorized payment processors.

Prizes below $1,000 are instantly added to your account balance. For larger amounts, you can transfer to your bank account or request a check. All cashouts are completed within 2-5 business days following verification.

We don't apply any fees for deposits or withdrawals. However, your financial institution or payment service might levy their own charges. We always show the precise amount you'll receive before finalizing any transaction.

Fantastic news! For prizes exceeding $1,000, our staff will reach out within 24 hours. We'll walk you through the verification procedure and organize secure payment. Major winners also get free financial planning advice.

Try reloading your browser, clearing your cache, or switching to a different browser. Ensure you have a reliable internet connection. If issues continue, get in touch with our round-the-clock technical support crew who can assist with problem resolution.

Definitely! Our website is completely mobile-friendly. You can access all games, view results, and handle your account from any mobile phone or tablet. The synthwave visuals are spectacular on mobile displays as well!

We're in the process of building our official mobile app with improved synthwave capabilities! Currently, our mobile-optimized website delivers the complete experience. Stay tuned on social media for app release announcements.

We've built the planet's premier synthwave-themed lottery system! Experience neon graphics, retro-futuristic motion effects, custom synthwave audio, and an engaging 80s-inspired gaming environment that elevates every gaming session.

While we adore our synthwave design, we recognize accessibility requirements. You can minimize animations and effects in your account preferences. We're developing a "classic mode" for users who favor simpler layouts.

Certainly! We include custom synthwave music that enriches your gaming experience. You can adjust the music level or completely silence it in your settings. Our sound team produces original compositions inspired by 80s electronic music.

Your privacy is our highest concern. We employ 256-bit SSL encryption, secure hosting, and adhere to Australian privacy regulations. Your personal and financial details are never disclosed to external parties without your permission.

All our games utilize certified random number generators and undergo evaluation by independent testing organizations. We're authorized and supervised by Australian gaming regulators, ensuring total fairness and openness in all draws.

We encourage responsible gaming through spending controls, self-exclusion features, reality reminders, and connections to support resources. You can establish daily, weekly, or monthly spending limits on your account to help regulate your gaming behavior.